SearchUnify

Features

• Advanced Analytics Integration: Enhance knowledge performance and return on investment with next-gen analytics, optimizing large language models (LLM) usage for better insights.
  
• Comprehensive Customer Service Solutions: Deliver feature-rich platforms with applications like SUVA and SearchUnifyGPT for efficient case handling and generative question answering.
  
• Data Silos Unification: Unify disparate data sources with over 50 OOTB connectors, ensuring relevant information is easily accessible for both customers and employees.
  
• Proactive Decision Making: Utilize AI and real-time analytics to gain insights into behaviors, empowering data-driven strategies for customer and employee interactions.
  

Use Cases:

• Enhanced Self-Service Experience: Improve information findability across digital platforms, delivering impeccable self-service experiences for customers, partners, and employees.
  
• Reduced Average Handle Time (AHT): Support agents equipped with quick access to information can resolve queries faster, elevating customer satisfaction and reducing handling time.
  
• Augmented Support Efficiency: Predict and efficiently route cases to the best-fit agents using advanced analytics and intelligent automation, increasing resolution rates.
  
• First Call Resolution Enhancement: Empower agents with cutting-edge tools to effectively address and resolve customer queries on the first contact, improving overall support quality.
  

SearchUnify stands at the forefront of customer support innovation with its AI-powered suite, offering enhanced analytics, seamless data integration, and streamlined support processes, driving higher customer satisfaction and operational efficiency.