Revolutionize Your Customer Support with AI-Powered SearchUnify
SearchUnify transforms customer support through AI-enabled enterprise search, insights engine, and cutting-edge applications for enhanced self-service efficiency.
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Powerful Features
Discover what makes SearchUnify stand out from the competition
Advanced Analytics Integration
Enhance knowledge performance and return on investment with next-gen analytics, optimizing large language models (LLM) usage for better insights.
Comprehensive Customer Service Solutions
Deliver feature-rich platforms with applications like SUVA and SearchUnifyGPT for efficient case handling and generative question answering.
Data Silos Unification
Unify disparate data sources with over 50 OOTB connectors, ensuring relevant information is easily accessible for both customers and employees.
Proactive Decision Making
Utilize AI and real-time analytics to gain insights into behaviors, empowering data-driven strategies for customer and employee interactions.
Real-World Applications
See how SearchUnify can transform your workflow and boost productivity
Enhanced Self-Service Experience
Improve information findability across digital platforms, delivering impeccable self-service experiences for customers, partners, and employees.
Reduced Average Handle Time (AHT)
Support agents equipped with quick access to information can resolve queries faster, elevating customer satisfaction and reducing handling time.
Augmented Support Efficiency
Predict and efficiently route cases to the best-fit agents using advanced analytics and intelligent automation, increasing resolution rates.
First Call Resolution Enhancement
Empower agents with cutting-edge tools to effectively address and resolve customer queries on the first contact, improving overall support quality.
Final Thoughts
SearchUnify stands at the forefront of customer support innovation with its AI-powered suite, offering enhanced analytics, seamless data integration, and streamlined support processes, driving higher customer satisfaction and operational efficiency.
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