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Gupshup

AI-Powered Conversational Engagement to Enhance Customer Interactions

Transform customer engagement with AI Agents for seamless marketing, commerce, and support across 30+ channels, improving customer experience and business growth.

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Features

AI Agents for Conversations: Deliver personalized customer support and drive commerce with AI-powered agents that handle up to 80% of queries, providing 24/7 assistance.
Conversational Builder and Integrations: Utilize a low/no-code builder and pre-built integrations to design and implement conversational journeys that enhance customer interaction across channels.
Cross-Channel Engagement: Automate messaging across 30+ channels including WhatsApp, Instagram, and Voice API for a unified customer experience.

Use Cases:

Pre-purchase Engagement: Leverage conversational marketing to acquire new leads and boost database through personalized journeys on customers’ preferred channels.
In-Purchase Conversion: Enhance sales with digital catalogs and one-click payments, and re-engage prospects to close more sales.
Post-Purchase Support: Provide 24/7 support using AI Agents for quick resolutions and escalate critical queries to live agents, ensuring high client satisfaction.

Gupshup offers a robust AI platform enabling brands worldwide to streamline customer interactions and optimize marketing and sales processes, enhancing overall customer experience.