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Alterra Answers AI

2017

AI-Powered Customer Service with Alterra Answers for Zendesk

Enhance your customer support with Alterra Answers, an AI-driven Q&A bot seamlessly integrated with Zendesk. Experience reduced support costs, improved satisfaction, and 24/7 responsiveness. Start your free trial today!

Semrush rank:	5.9m
Location:	Palo Alto, United States of America

🙋‍♀️ ai customer support tools

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Features

Instant COVID-19 Support: Our AI-powered COVID Q&A bot provides immediate, accurate responses to coronavirus-related inquiries.
AI-Powered Zendesk Integration: Alterra Answers integrates with Zendesk Support to enhance your team's efficiency and answer customer queries faster.
Significant Cost Reduction: Lower your support costs by enabling the bot to handle repetitive queries, reducing the workload on your agents.
24/7 Customer Service: Win customer trust and loyalty by being available round the clock to address their concerns and questions.
Advanced Natural Language Understanding: Thanks to a Deep Learning NLP Engine, Alterra Answers understand queries contextually, surpassing keyword-based solutions.
Auto-Pilot Mode: Automate up to 20% of support tickets with intelligent auto-responses derived from your existing knowledge base.
Co-Pilot Mode: Aid your customer support agents with AI-recommended solutions, reducing response times and enhancing resolution rates.
Improved Self-Service with AI Guide Search: Enhance your Zendesk Guide with an AI-driven search engine that boasts a 90% accuracy rate.
Effortless Setup: Enjoy a code-free setup with easy integration, requiring no specialized technical expertise to get started.

Use Cases:

Handling Routine Inquiries: Alterra Answers effortlessly manages routine customer queries, freeing up agents for complex issues.
Scaling Customer Support: Efficiently scale your customer support operations by leveraging AI to handle fluctuating ticket volumes.
Improving Customer Experience: Deliver fast, accurate answers 24/7, boosting customer satisfaction and loyalty.
Streamlining Knowledge Management: Utilize Alterra Answers to transform your Zendesk knowledge base into a dynamic, self-improving resource.

Alterra Answers harnesses the power of AI to supercharge your customer support operations with Zendesk. It offers an unrivaled solution for automated support with a free trial to experience the difference firsthand.