Deflekt AI

Features

• Multiple Support Channels: Ease of operation across web chat, email, Slack, and Teams – serving your customers and co-workers, wherever they are.
  
• Intelligent Auto Response: An AI-driven mechanism ready to answer 50% of incoming questions automatically, reducing the workload of your customer support team.
  
• Smart Customization: Customize your responses in the language and tone that matches your brand. Allowing complete localization and branding.
  
• Comprehensive Supervision: Review each conversation, identify areas where the AI fails to meet your needs and iteratively improve your documentation to deflect even more support tickets.
  

Use Cases:

• Email Support: Leverage Deflekt.ai while replying to incoming emails from customers and co-workers providing instant support.
  
• Slack Support: Create a Slackbot to answer team member's queries, be it in DMs or @mentions.
  
• Teams Support: Utilize the Teams bot to answer co-worker questions right where they work - perfect for HR and SOP use cases.
  
• Web Support: Integrate a chat bubble on your website or intranet to answer customer or co-worker questions instantly.
  

With an array of great features, Deflekt.ai offers an all-encompassing customer support solution. Improving your support efficiency by reducing workload and providing faster responses to your customers and co-workers, whether it be via email, chat, Slack or Teams.