Dovetail

Features

• Magic Analysis: AI transforms documents, call transcripts, and survey responses into actionable insights at lightning speed.
  
• Integrated Customer Knowledge: Create a single source of truth for your organization, integrating customer data across various platforms and departments.
  
• Channels: Automatically classify and analyze customer feedback to identify issues, track trends, and improve products.
  
• Recruit: Access over 3 million verified consumers and professionals for your research projects, streamlining participant recruitment.
  
• Enterprise Security: A scalable and secure solution with customizable data retention and access controls trusted by Fortune 500 companies.
  
• Integrations with Your Tools: Seamlessly integrate Dovetail with your team’s existing tools and workflows, creating a powerful insights hub.
  
• Privacy Protection: Instantly blur video, audio, and text to protect confidential customer data during analysis.
  

Use Cases:

• Customer Experience Teams: Instantly gain expertise on customers and market trends to enhance the customer experience across the organization.
  
• UX Researchers: Drive UX designs with real customer insights, reducing redundant work and inspiring innovation.
  
• Product Managers: Utilize customer feedback to develop strategic roadmaps that align with customer needs.
  
• Sales Teams: Leverage insights from sales calls to refine sales strategies and improve conversion rates.
  
• Market Researchers: Conduct thematic analysis of qualitative data to uncover important themes and trends in market research.
  

Dovetail empowers organizations to stop siloed work by providing a comprehensive, integrated insight platform that transforms customer feedback into actionable strategy, designs, and innovation.