DigitalGenius
2003Transform Your Customer Service with DigitalGenius AI Automation
Elevate your ecommerce brand with DigitalGenius—the AI-powered customer service platform. Automate ticket resolution, enhance CX, and see impressive case study results.
1.7m
Tempe, United States of America
Powerful Features
Discover what makes DigitalGenius stand out from the competition
AI-Powered Resolution
Automatically resolve common customer questions with AI, reducing the need to manually answer repetitive inquiries like 'Where is My Order?' (WISMO).
Seamless Integration
Leverage out-of-the-box ecommerce and carrier integration to streamline your operations.
Customizable AI Solutions
Tailor the DigitalGenius AI to fit your brand's specific needs for a personal touch in automated responses.
Advanced Analytics
Make informed decisions with built-in dashboards offering detailed analytics and reporting.
Multilingual & Cross-Channel
Reach a diverse customer base with multi-lingual support and maintain consistency across all communication channels.
Image & Text Recognition
Utilize AI-powered image and text recognition to enhance customer interactions and resolve issues efficiently.
Fully Managed Support
Benefit from top-notch implementation and ongoing support from DigitalGenius product experts.
Real-World Applications
See how DigitalGenius can transform your workflow and boost productivity
Boosting Customer Satisfaction
DigitalGenius helps brands like Antler provide quick, reliable support, improving customer satisfaction rates.
Reducing Resolution Time
Brands like Quiksilver have seen a 75% reduction in average resolution time, streamlining customer service.
Automated Query Handling
Skullcandy automated 80% of their WISMO queries, freeing up resources to focus on complex tasks.
Enhancing Support Efficiency
G-STAR RAW achieved a 60% reduction in response time and resolved 90% of order-related enquiries.
Final Thoughts
DigitalGenius revolutionizes ecommerce and retail customer service, offering seamless automation and a personalized customer experience. With proven success across brands, DigitalGenius is at the forefront of customer support innovation.
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