Desku

Features

• Automate Queries: Handle common customer questions automatically, freeing up your team for complex tasks and improving response time.
  
• AI Co-Pilot Functionality: Leverage a fully autonomous AI agent that uses your data to seamlessly manage tickets in your brand's voice.
  
• Real-Time Live Chat: Engage with customers instantly using our live chat feature, enhancing their experience and boosting satisfaction.
  
• No-Code Chatbot Builder: Quickly create a 24/7 AI chatbot with drag-and-drop functionality for effortless interaction automation.
  
• Comprehensive Knowledge Base: Reduce repetitive queries by empowering customers with easy access to relevant information through a mobile-optimized knowledge base.
  

Use Cases:

• Enhanced Pre-Sales Support: Address customer inquiries swiftly during their buying journey to improve conversion rates.
  
• Efficient Post-Sales Assistance: Resolve complex technical issues after purchase to ensure customer satisfaction and repeat business.
  
• Streamlined Order Management: Handle order changes, cancellations, and tracking inquiries to enhance customer service efficiency.
  
• Automated Feedback Management: Protect your brand reputation by managing feedback autonomously and escalating critical reviews.
  

Desku delivers an all-encompassing AI-powered customer service platform, revolutionizing support processes and enhancing both the customer and agent experiences.