waanee.ai

Features

• Inbuilt CRM: Seamlessly manage customer interactions and turn them into valuable business opportunities with Waanee's integrated Customer Relationship Management system.
  
• Dynamic IVR: Offer personalized customer service with a flexible IVR system that adapts to caller needs, improving engagement and efficiency.
  
• Conversational AI: Deploy AI-powered bots that deliver a human-like conversational experience, ensuring your customers receive support anytime, day or night.
  
• AI-Enabled Call Analysis: Gain insights into agent performance and customer satisfaction with advanced tools that audit and analyze conversations for continuous improvement.
  
• Live Agent Dashboard: Empower your agents with real-time data and actionable insights via a comprehensive dashboard, enhancing decision-making and customer service delivery.
  

Use Cases:

• Business Phone System: Harness the power of a virtual number with IVR to ensure you never miss a customer interaction across voice, SMS, or messaging apps.
  
• 24/7 Customer Availability: With intelligent virtual agents, your business is available around the clock, providing continuous support without compromising on quality.
  
• Contact Center Optimization: Elevate your contact center's capabilities with AI-driven agent assist tools and integrated CRM for impactful conversations that drive revenue.
  
• AI-Powered Conversation Audit: Improve your team's performance with AI-powered auditing tools designed to assess and enhance agent interactions and script compliance.
  

Waanee AI redefines the customer experience landscape by integrating AI's power with human-focused technology. Providing a comprehensive CX platform, it streamlines communication, enriches customer engagement, and empowers businesses to grow and stay connected with customers like never before.