Viqal's Virtual Concierge

Features

• 360° Guest Interaction: Utilize WhatsApp for seamless hotel services interaction, bypassing the need for cumbersome apps and low-engagement communication methods.
  
• Personalized Upsells: Boost revenue and guest experience by offering tailored upsell opportunities through proactive messaging.
  
• Automated Booking Management: Allow guests to manage bookings, extend stays, and upgrade rooms effortlessly, integrated with your PMS for real-time updates.
  
• Centralized Operations: Manage multiple hotel properties from a single platform, streamlining guest communication and inquiries.
  
• Enhanced Security: Ensure robust data protection with centralized control over guest information across all properties.
  

Use Cases:

• Guest Service Automation: Reduce staff workload by automating 85% of guest inquiries, allowing staff to focus on providing exceptional personalized experiences.
  
• 24/7 Concierge Service: Offer continuous support and service throughout the entire guest journey, from pre-arrival to post-departure.
  
• Efficient Room Changes: Enable guests to check availability and pricing, and modify or extend their reservations through WhatsApp.
  

Viqal's virtual concierge disrupts traditional hotel service delivery, enhancing guest satisfaction while reducing operational costs and staff workload. It's the future of hospitality management.