Comments Analytics

Features

• Sentiment Analysis: Identify, quantify, and examine the affective states of information in comments to understand your brand's social sentiment.
  
• Named Entity Recognition: The tool can locate and classify named entities within unstructured text data.
  
• Key Phrases Extraction: Extract most important words and phrases to identify key topics of discussion among your consumers.
  
• Predict Customers' Needs: Predict your customers' future needs based on their existing feedback and comments.
  
• Multi-language & No-Code Analytics: Supports 23 languages and requires no coding skills. Get clean insights using pre-build models.
  
• Scalability and Immediate Support: Handles large volumes of requests in real time and offers 24/7 support.
  
• Custom Analysis and Websites: Offers flexibility in analyzing texts from various websites with custom insights.
  

Use Cases:

• Social Media Monitoring and Reputation Management: Monitor your social media platforms and handle your reputation by analyzing customer sentiments.
  
• Customer Experience Insight: Improve your customer experience by obtaining actionable feedback and using it to offer better services.
  
• Advanced Market Research: Identify future customer needs and use it to develop more effective marketing strategies.
  
• Multilingual Customer Support: Support your customers globally with 23 languages support for easy understanding and communication.
  

Comments Analytics Service offers a thorough and insightful examination of your online audience's sentiments and actions. By utilizing AI-powered analytical tools, businesses can uncover valuable customer insights to improve their products, services, and strategies.