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Balto AI

Balto: AI-Powered Real-Time Guidance for Perfect Contact Center Conversations

Transform your contact center with Balto's AI for happier customers, increased revenue, and seamless agent guidance. Ensure excellence on every call.

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🙋‍♀️ ai customer support tools

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Features

Real-Time Guidance: Guide agents with AI-powered prompts during calls to ensure perfect conversations and increased customer satisfaction.
Instant Coaching Opportunities: Automatically alert managers for key coaching moments and provide immediate guidance when it matters most.
Automated Notetaking: Ease after-call work with automated note generation, saving time and streamlining workflows.
Seamless QA Integration: Score 100% of calls with integrated QA tools, identifying areas for improvement without manual scoring.

Use Cases:

Sales Excellence: Empower sales agents to convert and retain customers live, boosting sales performance through AI-driven conversations.
Customer Experience Enhancement: Consistently delight customers by automating perfect interactions in accordance with preferred communication styles.
Compliance Assurance: Maintain adherence to guidelines across all calls with real-time compliance checks and prompts.

Balto's AI-driven platform revolutionizes contact centers by guiding excellent conversations, supporting sales and CX, and ensuring compliance and quality at scale.