Efficient Knowledge Management with Knowmax
Knowmax is an AI-powered knowledge management platform that improves customer engagement across all industries by empowering CX teams and digital channels with accurate knowledge.
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Powerful Features
Discover what makes Knowmax AI stand out from the competition
Single Source of Truth
Creates a unified repository of knowledge, eliminating siloed information and allows instant, effortless access.
Interactive Workflows
Converts complex SOPs into simple, actionable workflows using Cognitive Decision Trees, facilitating faster and personalized solutions.
Visual Guides
Replaces PDF manuals with simplified visuals for any scenario, enabling clear and concise customer assistance.
Self-Help Guides
Offers omnichannel knowledge base for creating self-help guides, freeing agents for more complex tasks.
Cost-Effective Training
Fosters fast and efficient learning using a single source of truth accessible anytime, anywhere.
Multi-Tab Management
Manages multiple concurrent conversations smoothly using chrome extension.
Real-World Applications
See how Knowmax AI can transform your workflow and boost productivity
Quicker Agent Onboarding
Knowmax reduces learning curves of new hires and accelerates their transition to production floors.
Improved Customer Satisfaction
Facilitates consistent service delivery, reduces average handling time (AHT) and enhances customer satisfaction (CSAT).
Efficient Issue Resolution
Helps support teams and customers quickly solve complex issues using picture guides.
Seamless Knowledge Integration
Successfully handles millions of transactions via chatbots and expands knowledge access for agents, after integration with support channels.
Hassle-Free Content Migration
Assures smooth and error-free content migration with Knowmax’s AI data migration engine.
Final Thoughts
Knowmax is a versatile knowledge management tool, integrating with everyday tools, and is effective across many industries. It results in improved service delivery, customer satisfaction, and faster employee onboarding time.
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